Key points
- SolarWinds has announced its AI Agent, a conversational interface that helps enterprise organizations move from reactive to proactive IT operations.
- The AI Agent and other AI-powered capabilities aim to reduce alert fatigue and improve operational resilience by summarizing outages, gathering diagnostics, and suggesting remediation actions.
- SolarWinds plans to expand its AI capabilities in 2026, including incident correlation and automated runbook execution, to further enhance its products and services.
According to sources, SolarWinds has made a significant announcement this week, introducing its AI Agent and additional AI capabilities across its portfolio. The goal of these new features is to help enterprise organizations shift from a reactive mode of IT operations to a more autonomous, proactive state of operational resilience. This move is expected to have a significant impact on the industry, particularly in relation to Microsoft and its Azure services, as companies strive to improve their IT operations and reduce downtime.
The AI Agent is a conversational interface that can summarize outages, gather diagnostics, identify root causes, and suggest remediation actions using natural language commands. This innovative feature is designed to provide recommendations to help enterprise organizations quickly resolve incidents and reduce alert fatigue. Krishna Sai, senior vice president of technology and engineering at SolarWinds, explains that the AI Agent is intended to be an intelligent, context-aware digital teammate for IT operations, predicting issues, automating responses, and reducing the cognitive load on IT teams.
The AI Agent is also aimed at addressing the "resilience gap", a condition identified by SolarWinds in its 2025 IT Trends Report. This gap refers to the significant difference between IT leaders’ perceived confidence in their operational resilience and the actual operational weaknesses that undermine their ability to withstand and recover from disruptions. Sai notes that nearly half of IT leaders still experience unexpected outages despite believing they are resilient, highlighting the need for more effective IT operations.
In addition to the AI Agent, SolarWinds has released several AI-powered capabilities that are now generally available. These include Root Cause Assist, which generates root-cause analyses based on alerts and anomalies to reduce troubleshooting time, and Dynamic Threshold Enhancements, which extend automated thresholding to additional metrics to reduce false positives. AI Query Assist, available in tech preview, analyzes database query patterns and proposes optimized rewrites.
Looking ahead to 2026, SolarWinds plans to add incident correlation for its Service Desk product, which will automatically identify groups of related incidents and recommend problem management workflows. The company also plans to release automated runbook execution, which will allow teams to execute predefined procedures as part of a first-touch response before human intervention. The SolarWinds AI Agent is currently in tech preview in SolarWinds Observability SaaS, with broader availability across the SolarWinds portfolio planned for 2026. As the IT industry continues to evolve, SolarWinds is poised to play a significant role in shaping the future of IT operations and operational resilience, with potential implications for Microsoft and its Azure services.
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