Key points
- 45% of sysadmins now say they understand how to use AI in their jobs, up from 34% last year, showing more are getting hands-on with AI tools.
- AI is being used most for repetitive tasks like troubleshooting, log analysis, and incident detection—areas where sysadmins want to save time.
- Big concerns remain over AI reliability, security, and control, with many worried about mistakes, data risks, and being replaced by AI.
Sysadmins keep business systems running every day, but they don’t always get the credit. Now, many are turning to artificial intelligence (AI) to make their jobs easier. A new survey from Action1, a company that helps manage computer systems automatically, shows that more system administrators (sysadmins) are using AI, but some big concerns still exist.
This year’s survey included 600 IT professionals from around the world. It found that 45% of sysadmins now understand how to use AI in their work, which is up from 34% in 2024. That means more sysadmins are learning and trying out AI tools. But more than half still feel unsure about how to use AI properly in their roles.
Mike Walters, president and co-founder of Action1, said, “Sysadmins are the unsung heroes of their organizations.” He pointed out that while AI helps sysadmins automate daily tasks, human oversight is still very important.
Even though more sysadmins are using AI, most companies don’t yet require employees to use AI tools. Only 22% of sysadmins said their company requires AI, a small increase from 18% last year. But despite the lack of rules from above, 70% are learning AI skills on their own in 2025.
AI is being used most in routine and time-consuming tasks like fixing problems, checking logs, and finding security issues. The report shows that many sysadmins expect AI to take over tasks like:
- Checking server performance (67%)
- Finding and fixing system problems (66%)
- Managing software updates (66%)
- Security and rule-checking (65%)
However, sysadmins think jobs like handling login systems, managing files, and setting up rules are less likely to be handled by AI in the next two years.
Not everyone is comfortable with AI yet. Nearly 80% worry about AI making mistakes, and 78% are concerned about data security. Some also fear losing control over important systems if AI acts on its own.
Interestingly, AI struggles most with the very tasks it’s being used for the most, like fixing problems. 30% of sysadmins said AI failed during troubleshooting, up from last year. AI also caused problems in other areas, such as helping with IT support and analyzing logs.
As sysadmins prepare for more AI-driven tools, it’s clear that AI still needs improvement, and Microsoft Windows-based systems and tools will play a big role as businesses look for trustworthy, secure, and useful AI solutions in the years ahead.
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